Terms & Conditions

SC VULPS TOYS SRL’s (“Vulps”, “Vulps Wooden Toys”, “we”, “us”) website (our Site) and related services are made available to you in accordance with these Terms and Conditions of Business and Payment (collectively, the “T&C”). Please read the T&C carefully before placing orders on www.vulps.eu. We recommend you keep a copy of our T&C for future reference.

Vulps is the trading name of VULP'S TOYS SRL, a company registered in Podoleni, Romania. Our registered address is VULP'S TOYS SRL, Str. Sperantei 271, 617335, Podoleni, Neamt, Romania.

From time to time, we may amend the T&C. Please read the T&C and review it every time you plan to order an item. You will find it on our Site on the menu item “Terms and conditions”. If you do not agree to any change to the T&C, you must stop using the website immediately. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

REGISTRATION & GUEST LOGIN

You can either register or use the guest checkout in order to place orders on our website. To checkout, you need to enter your address and contact details in the relevant form. When entering your personal data, you are required to provide information about yourself that is true, accurate, current and complete. Should any of your registration information change, please notify us immediately at info@vulps.eu. We may also change the registration requirements from time to time.

Please keep your account password secure at all times. You must notify us immediately of any breach of security or unauthorized use of your account. Your password must not be made accessible to unauthorized third parties.

Customers may only have one customer account at any time. We reserve the right to delete multiple registrations and to caution or dismiss any member failing to observe this policy (virtual domestic authority).

Please note, we do not offer products for sale to minors. If you are less than 18 years old, you must obtain the consent of your parent or guardian.

SUBMITTING ORDERS

To submit an order on our website, place the desired products into the shopping cart.

You will either need to register or, if you are an existing online customer, sign in to your account. Alternatively, you can choose to checkout as a guest. Next, select a shipping method and a payment method. Finally, confirm that you have read and agreed to the T&C and our Shipping & Returns Policy.

Before clicking on the ‘pay’ button, you can view and change the products in your shopping cart and the data you have entered. To do this, simply click on the appropriate section in the menu bar and return to the desired page.

By clicking ‘pay’, you submit a binding offer to purchase the goods in your shopping cart.

ACCEPTANCE OF ORDER

When you have selected your product and your order has been processed, we will send you an email with the details of your order. Please note this email is NOT an acceptance of your order, just a confirmation that the order has been received. Vulps is entitled to accept your order within five days after receipt.

Acceptance of your order will be completed, when you receive an email confirming the goods have been dispatched. The contract is exclusively governed by the law of Romania, excluding the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This law shall apply only to the extent that the protection afforded is not canceled by any mandatory regulation of the law of the state in which the consumer habitually resides.

If the customer is a merchant or a corporate body under public law, the place of jurisdiction for any dispute arising from this contract shall be the court competent for Vulps registered office, unless an exclusive place of jurisdiction applies. However, Vulps will also be entitled to sue the merchant in any court competent for his place of residence or registered office.

ORDER CANCELLATION

We reserve the right to decline your order if the following events occur, for example, we cannot obtain authorization for payment, if a particular item has shipping restrictions, the item ordered is out of stock or does not pass our quality control inspections, or you do not meet the criteria set out within the T&C.

The products on our Site and the products in our catalogs are offers without legal obligation. While we endeavor to make sure the details on our website are accurate, from time to time we may discover an error in the pricing or product description. If we discover an error, we will let you know as soon as possible. In some instances, the goods ordered may vary slightly and to a reasonable extent deviate from the goods depicted on the website due to the technical possibilities of representation. In particular, colors may vary and for products cut from a single large piece of wood knots, patterns, and rich grain colors may appear. Please note that these are part of the natural beauty of the wood and are not faults.

We reserve the right to cancel an order for a product that was advertised at an incorrect price and reserve the right to cancel an order that has been accepted or is in transit. We will contact you to inform you that your order has not been accepted for the goods in question. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

CONTACT

Vulps reserves the right to contact customers via different forms in order to receive information about customer satisfaction. After purchasing items through vulps.eu clients will be signed-up for a Newsletter. You may unsubscribe at any point.

PAYMENT & PRICING

We only accept the payment options displayed on our Site. Customers can view the options available on our website www.vulps.eu.

Prices shown on our website are in Euro, are inclusive of VAT at the local rate unless you have selected a country where VAT is not chargeable. Prices are subject to change in accordance with production costs and other market factors. Please note that some shipments may incur import duty and tax. We recommend you contact your local customs authority to determine the import duty and tax costs before completion.

If your credit/debit card is not denominated in the above currency, the final price of goods will be calculated in accordance with the applicable exchange rate on the day your card issuer processed the transaction.

DELIVERY

Delivery methods are available for you to select before you complete the transaction and pay for all goods and services. All delivery costs displayed include the cost of packaging and handling.

Please note delivery times will only be extended in the case of unforeseeable circumstances that prevent delivery, for example: lock-out, intervention by authorities, energy or raw resources shortages, transport and operation disruptions, which occur through no fault of ours (fire, water or mechanical breakdown) and any other circumstance, which could not have been objectively caused through any fault of Vulps.

We will do our utmost to keep customers notified of any shipping delays. If any of the unforeseeable events mentioned above occur for more than four weeks after the original delivery times, you will be entitled to cancel the order.

PROMOTION CODES

Promotion codes and vouchers cannot be transferred and cannot be redeemed for cash. Furthermore, they must not be used in conjunction with any other codes or offers.

Please note that some individual items may be excluded from select campaigns and vouchers. All codes and offers must be redeemed before the day of expiration, in case no date was specified the promotion code is limited to 12 months since the day of issuing.

RETURNS POLICY

You have the right to return your goods within 14 days without stating a reason. The returns period commences on the day on which you (or any third party named by you who is not the forwarder) have received the goods.

To exercise your right, you must notify us (VULP'S TOYS SRL, Str. Sperantei 271, 617335, Podoleni, Neamt, Romania, info@vulps.eu) by post or email of your decision to return your purchase.

If you return goods, we will refund all payments we have received from you, including delivery costs, regularly within 14 working days from the day we received the returned merchandise.

If you have opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs of the more expensive method. Vulps will reissue payments on the same payment card used for the original transaction unless expressly agreed. We may refuse repayment until we have received the returned goods or until you have proven that you have returned the goods, whichever occurs first.

Please note that if you return goods to us, you will be responsible for paying all costs incurred for the return. The customer shall send back the product with all accessories, if reasonably possible in the original packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur. Returns are only possible if the products are in unused state.

WARRANTY
Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated by EU law. Our products have a standard warranty of 2 years. Please check carefully each products care instructions.

COMPLAINTS

We have a well-publicized complaints procedure and we will deal with complaints under this procedure.

Complaints must be submitted fully and clearly described to the us within a reasonable time after the customer has found the defects.

Complaints submitted will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, we will respond within the period of 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement within a reasonable time or within 3 months after the filing of the complaint, a dispute will arise that is subject to the dispute settlement procedure.

INTELLECTUAL PROPERTY

All rights to the products and images on all of the pages of www.vulps.eu, campaigns and social media content are owned by Vulp’s Toys SRL. Any use without our express consent is prohibited.